Mike Waterman, a hospitality veteran with more than 26 years in the industry, became executive vice president of Houston First Corp. and president of the GHCVB in May 2015.
Waterman joined HFC from Marriott International, where he served as vice president of sales for the Southwest region overseeing 100 properties, including a grouping of Marriott hotels in Los Angeles' convention district known as L.A. Live.
Waterman has held a series of executive positions with Marriott International over the last 14 years and has been promoted five times during that period. Prior to that, he held director positions with Marriott affiliated properties from Chicago to Baltimore since 1993.
Chief Administrative Officer
Joining the Greater Houston Convention & Visitors Bureau in March 2012, Mr. Rolfe has 18 years of valuable experience in the hospitality industry. As Chief Administrative Officer, Mr. Rolfe leads the daily operations of the Houston First, including leadership of departments and programs to develop alternative revenue sources.
Before joining GHCVB, Mr. Rolfe was the CEO and President of Go Wichita Convention & Visitors Bureau, in Wichita, Kansas - his hometown. During his career he has served as the Vice President of Economic Development for the Wichita Metro Chamber of Commerce and as Deputy Secretary of the Kansas Department of Commerce. He has also served as Director of Finance and Administration at the Wichita and San Jose (CA) Convention and Visitors Bureaus.
Mr. Rolfe holds a B.A. in business administration from Wichita State University. He currently serves as a Board of Director for the Texas Travel Industry Association and Destination Marketing Association International. He is a 2013 graduate of the Center For Houston's Future Leadership Forum.
Vice President of Finance
Karen Williams has worked for the GHCVB since 1989. In the last three years in her role as vice president of finance and general manager, she has worked closely with the president in managing the operations of the Bureau. She is also directly responsible for the administrative and financial operations of the Bureau as well as its Human Resource management.
She had been the Bureau’s controller since 2000, overseeing the Bureau’s financial management, the planning and budgetary process and the effectiveness of the reporting, accounting, control and administrative systems procedures.
Ms. Williams received her degree in accounting form the University of Houston. She is married and has a son, Brandon.
Senior Vice President of Sales
John Solis joined the Greater Houston Convention and Visitors Bureau as vice president of sales in December 2010, after spending a year and a half consulting on sales strategy.
Solis retired from the San Antonio CVB as assistant executive director in 2008. During his tenure, he was involved in coordinating bids for citywide conventions and major events, including the 1996 NBA All-Star Weekend and the NCAA Men's and Women's Final Four Basketball Championships. His main responsibilities included managing the tactics and strategies related to marketing, public relations and the convention and tourism group sales and services efforts.
Solis, a San Antonio native, earned a BBA in Finance from St. Mary's University.
Chief Marketing Officer
Holly Clapham-Rosenow has worked for the GHCVB since August 2003. In her role as Chief Marketing Officer, she leads the strategic direction for marketing and advertising of the GHCVB to promote a single Houston message.
Prior to joining the GHCVB, Ms. Clapham-Rosenow worked as marketing director for CBS Radio, Houston for five years. She has also worked as the promotions manager for the Houston Museum of Natural Science and was the client services manager for two Houston advertising agencies.
Ms. Clapham-Rosenow graduated with a degree in Radio, Television, Film from the Dan Rather School of Communications at Sam Houston State University. She is a member of the American Marketing Association and sits on the Theater District Association board and the Discovery Green Advisory Committee and was inducted into the Houston Business Journal's "40 Under 40" class of 2013.
Senior Vice President of Destination Services
Terry Beutler joined Houston First Corporation in February 2011 as Director of Sales for the George R Brown Convention Center. Prior to her leading the GRBCC sales team, Terry had been Director of Sales at the InterContinental Hotel near the Galleria for four years. Previously she held the same position at the Houston Marriott Westchase and Adam’s Mark Hotel. Earlier career stops, all in the hotel industry, included ten years selling resorts in Phoenix AZ, Monterey CA, Tarpon Springs FL. Prior to her resort experience, she held sales positions in Indianapolis, IN and Pittsburgh PA, where her hotel career began. Terry oversees the Destination Services team which is comprised of three components: Services, Destination Events and Employee Events.
Ms. Beutler hails from Pittsburgh PA and earned a BA in Communications from Edinboro University of Pennsylvania. She is an active member of Event Service Professionals Association, Meeting Professionals International and Professional Convention Managers Association.
Senior Vice President of Tourism
Jorge Franz is the Senior Vice President of Tourism for Houston First and the Greater Houston CVB. He has been working for the Houston office since 2001 and in this capacity, is in charge of promoting Houston as a great place to visit. As a part of the recent merger with Houston First his responsibilities include working with travel trade to create to new initiatives that show measureable returns to Houston hospitality partners and new economic impact to Houston. He is also spearheading efforts to create and improve Houston’s tourism “product.”
He also oversees a team of professionals that focus on the international promotion of the City of Houston through Sales, Marketing and Public Relations efforts. This includes directing a staff of eight in Houston along with representation agencies for Mexico, Latin America, Europe, and Asia.
Mr. Franz is very active in the Tourism community. He is staff liaison for the Houston First Joint Tourism Committee and is Past Chair of the Texas Medical Center’s International Affairs Advisory Council and a Past Chair of the Governor of Texas’ Tourism Advisory Committee.
Before his time with the bureau, Mr. Franz worked for six years at Time Warner Communications - Houston and spearheaded their education, internal relations and Hispanic market public relations initiatives. He won many industry awards including the Texas Cable Association's "Judge's Award" for his efforts.
Mr. Franz was born in Santiago, Chile and has lived in Chile, Venezuela, Spain and the United States. He has also represented Houston personally all around the world. He enjoys traveling immensely and thinks he has one of the best jobs in the world. He has a Bachelor’s degree in Mass Communications from the University of Houston and has been a proud Houstonian and Texan for more than 30 years. He is married to Holly and is a proud father to Ethan Santiago.
Vice President/Executive Director of the Film Commission
Rick Ferguson has worked for the Houston Film Commission since 1988. In the last six years, direct film production expenditures in the Houston/Galveston area exceeded $100 million. This figure equates to an economic impact of over $300 million dollars. With some 320 film commissions throughout the world working to bring filmmakers to their areas, the rivalry for production dollars is becoming increasingly more competitive.
Mr. Ferguson is a member of a variety of civic and professional organizations: Museum of Fine Arts, Houston - Film Program Advisory Committee; Southwest Alternate Media Project - Advisory Board; Texas Association of Film Commissions - Vice President; Associations of Film Commissions International - Member; Independent Feature Project - Member; Texas Association of Film and Tape Professionals - Member; Texas Motion Picture Alliance - Member; and Houston Advertising Federation - Member.
Executive Director of Visitor Information Services
Cherry Eno accepted the position of Director of Houston Information Services with the Greater Houston Convention and Visitors Bureau in April 1999. Ms. Eno brought to the GHCVB an extensive background of 25+ years in the retail industry.
Ms. Eno has worked for many leading retail companies, including Wal-Mart Stores Inc. (Bentonville, Ark. and Allentown, PA. 1994-1997); Dillards Department Stores (San Antonio, TX 1985-1994) and Stage Stores Inc. - Palais Royale (Houston, TX 1998-1999).
Ms. Eno has worked in all aspects of the retail industry, including buying, planning and distribution, store operations, marketing, product and systems development. She has bought merchandise for areas as diverse as ladies apparel (sportswear, contemporary, designer, swim & active) dry grocery, beverage, bakery, lamps and lifestyle furniture. Ms. Eno spent 5 years as member of a corporate import committee, specializing in product development and traveling to Asia.
Ms. Eno attended the University of Nebraska in Lincoln with a major in mathematics. Ms. Eno’s retail career began at Robinson’s of Florida, St. Petersburg, Fla. which was a division of Associated Dry Goods.
Director of Sales
Nathan Tollett began his hospitality career as an event manager at Houston’s George R. Brown Convention Center in 2002. He was the primary point of contact for the facility, assisting many major conventions in hosting and executing successful events. Following that, Tollett accepted a job as a national account executive with Visit Houston, where he booked a variety of meetings and conventions in the corporate and association market.
Completing his first tenure at Visit Houston, Tollett then spent nearly two years as a national sales manager for the Las Vegas property, The Golden Nugget. That experience as a hotel salesperson helped him round out the “hospitality trifecta”—giving Tollett the background from the facilities, destination and hotel perspective to better understand all of the aspects of the convention sales process.
Tollett rejoined Visit Houston as Director of Sales in 2009 and now oversees the daily operations of the sales team while creating long term strategies relative to Houston as a premier meeting and convention destination. Most recognized for his creative client experiences, Nathan believes in providing targeted and customized solutions for all potential opportunities.
Meeting News honored Tollett in its 2009 issue of "Ones to Watch: 30 under 30” and he was also recognized in Connect Magazine as “Future Leaders of the Meeting Industry, 40 under 40” in 2011, and also received the 2015 Experient Supplier of the Year award.
Tollett holds a bachelor's degree in speech communications and a minor in business from Texas A&M University.
Vice President of Destination Services
Judi Quesonova has worked in various positions with the GHCVB for more than 24 years. In her role as Vice President of Convention Services, she oversees a staff that works hand-in-hand with meeting planners and GHCVB members to ensure successful events in Houston.
Prior to taking on her current role in 2013, Ms. Quesonova served in other positions at the CVB including special projects manager, corporate sales manager and most recently director of Convention Services. Prior to her tenure with this organization, she was a human resources specialist at Dowell Schlumberger.
Ms. Quesonova is a business education graduate of North Carolina A&T State University in Greensboro, NC. She is an active member of Meeting Professionals International and the Event Service Professionals Association.
Vice President – Destination Events
Paul Casso joined Houston First Corporation in October 2014 as the Vice President of Destination Events. With an extensive, wide-ranging background in the hospitality industry, his career path has afforded him the unique opportunity to work in the some of the cornerstones of this industry in a variety of roles. Food and Beverage Manager, Catering Manager, Convention Services Manager and Sales Manager for Starwood Hotels and Resorts; Sales Manager at the Greater Houston Convention and Visitors Bureau; Manager of Worldwide Event Operations at BMC Software and Senior Account Director at 2020 Exhibits.
Paul was born in New Orleans, Louisiana but has lived in Houston almost his entire life. He holds a BA in Business Management from Texas State University and is a member of Meeting Planners International and the Event Services Professionals Association.
Director of Membership
Before entering the tourism industry, Ms. Scott- Savage enjoyed a successful 20-year career as a corporate officer in the banking industry. Ms. Savage served as Vice President of Community and Member Relations for 7 years at the Metropolitan Tucson Convention and Visitors Bureau and is the former President and CEO of the Mobile Area Convention and Visitor Bureau (MACVB).
Ms. Savage is privileged to serve and support the convention and visitor industry for more than 27 years and has been recognized for her area of experience and expertise. Ms. Savage does an extensive amount of public speaking on a variety of subjects in the business community as well as industry seminars to include keynote presentations to the British Association of Conference Destinations, Manchester, England, Travel Industry of America, International Association of Convention and Visitor Bureaus along with state and local associations throughout the United States.
Ms. Savage, semi-retired continues to serve as a consultant to DMOs and the travel industry. She joined the Greater Houston Convention and visitor Bureau as Director of Membership in June of 2013 after serving as a consultant to the organization, redeveloping their membership program.
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