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Member FAQ's

Membership Services Frequently Asked Questions

If you have questions please contact Debra Bann at 713.437.5243 or dbann@visithouston.com.

How do I log into MemberNet?

Shortly after joining the GHCVB, you will receive a username and password. You can customize your password at any time in MemberNet (log in information is case sensative, it's recommended to use lowercase.)

MemberNet Log In  

How do I access my leads? 

To access your leads you must first log in to MemberNet, in the upper right-hand corner you will see "Leads."  If you are having trouble, contact the membership department and ask them to increase your admin settings.

Can you switch or add someone to receive leads?

Yes, we would be happy to update or add lead catchers for your company/organization.

How do I view the convention calendar?

If you have access to view the convention calendar, click on Reports under your Member Record when you log into the extranet.  If you'd like access to the convention calendar, but can't currently view it, please contact Debra Bann at dbann@visithouston.com

How do I post a special offer? 

Special offers can be uploaded in MemberNet.  Look for the WEB tab at the bottom of your member record.

Can Membership give me a status report on my membership what my company has received?

Yes, just ask Membership to give you, your company/organizations "Report Card".  That report will include the most up to date information on your company/organization and how engaged you’ve been this fiscal year.

How do I get more convention business? 

As a member, you can review a detail list of upcoming conventions in MemberNet under the “Reports” section. Here the meeting planners name and contact information is listed so that you are able to promote your business and services to them.

What is the best way to reach out to your staff? 

Attend at least two or more membership events each year: i.e.  a New Member Orientation/Refresher Workshop, or be a participant in a Member Showcase.  Both are listed on the Member Events Calendar and every member will receive an electronic invitation to attend these programs.  It is highly suggested that each New Member attend an Orientation and each Member send someone from their organization/company for a Refresher.  We’re always working to bring you more benefits and easier access.

Is there an opportunity to place my company/organizations collaterals in your convention information bags?

Contact the Convention Services  Manager overseeing the event for further details on this opportunity.

Is there an outlet for me to display my brochures at the Visitor Information Center? 

Yes, the GHCVB has a 7,000+sq. ft. Visitors Center, just across the hall from our office.  As a member, you can deliver and/or call and ask for your brochure/literature to be placed in our Visitors Center for Visitors or interested parties to pick up.

I understand that I can have a display unit in the Visitors Center to promote my business? 

Yes, this option is always available and certainly one that is key to promoting your business and it’s free to members.   Members can use one of the Kiosks in the Visitors Center for a thirty (30) days period to promote their business/organization/company.  With the assistance of our Curator, we can help you create a very interesting and descriptive display, with our help.  Contact Tamara Hansen at 713.437.5556 or thansen@visithouston.com for more details on this great way to get great visibility.  

How many of my outlets/ can participate under my membership? 

Depending on the membership level, (Sustaining, Silver, Gold, Platinum and now Sponsorship) please contact the membership department for additional information.

What is the best way to maximize my membership investment? 

Each New Member is strongly encouraged to attend New Member Orientation, immediately upon joining.  It’s a great way to meet and hear about all the various departments within the organization and learn how to make all your member benefits, come to life.  Departments include Convention Services, Convention Sales, Tourism and International Sales, Communications, Protocol, Film Commission & Finance.  Each department contributes to the success of the GHCVB and works to help, you, our member, take advantage of the numerous opportunities that lie ahead for those interested in Tourism and Hospitality in the Greater Houston area.

How can I find out more about becoming a Member of the GHCVB? 

The GHCVB is the largest network of Tourism, Hospitality and Marketing Professionals in the Greater Houston and Harris County area.  Contact Debra Bann at dbann@visithouston.com or 713-437-5256 to learn more about becoming a member of the GHCVB.  Click here for a Membership Application.

What’s the best way to stay connected to all our benefits and keep you abreast of our company/organizations changes? 

Always advise Membership Services of any changes within your organization/company so we have updated names, titles, email addresses and phone contacts.  This essential information is critical to our successful communication with our members and we encourage all members to provide us with an update annually.  Also, if you have expanded or added special features or have new photographs of your organization/company, we need those updates also.  Contact Membership Services to discuss how to submit your information.

What are the cut off dates for securing ad space in the GHCVB’s Official Visitors Guide and the Meeting Planners Guide?

Contact Karen Burke, Texas Monthly, at 713-871-8146 or kburke@texasmonthly.com for ad closing dates and general advertising information. 

Who are the contacts for the Membership Services Department and how do I reach them?

Debra Bann  -  Membership Coordinator
dbann@visithouston.com       713.437.5243

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