Visitor Information


In order to find you quickly in an emergency, leave your seat location with your care-givers. The caller must provide your name and seat location (door, row and seat) so that an usher can notify you of the call. The emergency phone number is 832.487.7062.


The lobby doors are opened one hour before Houston Symphony and Broadway Series performances and 90 minutes before Society for the Performing Arts events. Street-level entrances provide access to the main lobby from Louisiana Street and the side entrance on Texas Avenue. The courtyard entrance is accessible through the tunnel from the Theater District Parking garage. The theater is generally opened 30 minutes before curtain.


A variety of food and beverages are available in the lobby before performances and during intermission. Food and beverages are not permitted inside the theater during Houston Symphony performances. Beverages are sometimes allowed in the theater for other performances. Ushers can answer questions about this.


Every effort is made to begin performances on time. Late seating is allowed only at designated intervals. For those awaiting late seating, the performance may be viewed on monitors in the lobby.


A City of Houston ordinance forbids smoking in public buildings, including Jones Hall.